Make sure that the option Remove found threats is unticked.When asked, allow the activex control to install.Tick the box next to YES, I accept the Terms of Use.Turn off the real time scanner of any existing antivirus program while performing the online scan.Please go to here to run the online scannner from ESET. Paste the contents of the clipboard into your reply.Double click on the scan log which shows the Date and time of the scan just performed.Click on the History tab > Application Logs.After the restart once you are back at your desktop, open MBAM once more.Wait for the prompt to restart the computer to appear, then click on Yes.In most cases, a restart will be required.When the scan is complete, if there have been detections, click Apply Actions to allow MBAM to clean what was detected. ![]() If an update is available, click the Update Now button.Or, on the Dashboard, click the Scan Now > button.After the update completes, click the ' Scan Now >' button.On the Dashboard, click the ' Update Now >' link.You may deselect this if you wish, and it will not diminish the scanning and removal capabilities of the program. A 14 day trial of the Premium features is pre-selected.At the end, be sure a checkmark is placed next to the following:.Double-click the downloaded setup file and follow the prompts to install the program.If not existing, please download Malwarebytes Anti-Malware to your desktop.Please post it to your reply.įull System Scan with Malwarebytes Antimalware The tool will make a log ( Fixlog.txt) which you find where you saved FRST.Run FRST.exe (on 64bit, run FRST64.exe) and press the Fix button just once and wait.Download the attached fixlist.txt and save it to the location where FRST is saved to.Running this on another machine may cause damage to your operating system WARNING: This script was written specifically for this user, for use on that particular machine. ![]() Absence of symptoms does not always mean the computer is clean. I will give you some advice about prevention after the cleanup process. If I don't hear from you within 3 days from this initial or any subsequent post, then this thread will be closed.If you can not post all logfiles in one reply, feel free to use more posts. Post all logfiles as a reply rather than as an attachment unless I specifically ask you.This would change the output of our tools and could be confusing for me. Do not run any other scans without instruction or add/remove software unless I tell you to do so.If you have any problems while following my instructions, Stop there and tell me the exact nature of your problem.Sometimes one step requires the previous one. Perform everything in the correct order.If there is anything that you do not understand kindly ask before proceeding. ![]()
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